We understand HVAC emergencies can happen at any time, including during a pandemic. Recognizing the ongoing and increased uncertainty that coronavirus (COVID-19) is causing in our community and around the world, our highest priority is the health and well-being of our clients and employees. With that in mind, we wanted to update you on the actions Central Air and Appliance has taken in response to the outbreak to protect our employees and clients and continue our efforts to serve the community to the best of our ability.
- Any and all Central Air and Appliance staff who are symptomatic will be asked to stay home.
- Our Customer Service staff will be asking all clients if anyone in the home or business has been symptomatic (cough, fever, shortness of breath). At this time, we’re limiting our contact with symptomatic clients in an effort to reduce the possibility of spreading illness to others, per CDC recommendations.
- Our field staff will be utilizing protective gear (gloves, booties) in all homes and utilizing recommended hygiene standards, including: regularly washing & disinfecting hands; wiping down work spaces, iPads and vehicles between every service call, limiting physical interactions with customers (no hand shaking, sorry!) and keeping a safe distance from others.
Central Air and Appliance will continue to operate as scheduled, including 24/7 emergency service. Our focus is to ensure we are available to meet our client’s needs for as long as possible, while also doing our part to keep our community safe and maintain the lowest health risk possible. We will continue to closely monitor the situation as it unfolds, and adjust our operating plan as necessary.